When recalls happen, many retailers have a policy of simply removing the product, rather than notifying customers. At PCC, we believe in providing open and honest information to our shoppers. Even products that are simply mislabeled (and are harmless to most people) get full recall treatment at PCC because we know that people shop with us for a variety of needs, including restricted diets.
Listed below are recent recalls and alerts for products carried by PCC.
PCC encourages anyone who has purchased these products to return them to any PCC location for a full refund. Shoppers who have used these products and who are experiencing symptoms are urged to contact their healthcare providers immediately.
Please read below for more details on a specific product.
November 15, 2014 —
PCC is starting a voluntary recall of bulk Woodstock Chocolate Malt Balls, nlu #1865,
purchased at Issaquah only between the dates of November 1 and November 15,
due to the potential presence of peanuts.
Below you'll find the criteria we use to determine when to issue a product alert or when to issue a product recall, as well as the steps we take for each to ensure your safety.
We issue a product alert when we've been notified there may be a problem with a particular product but there has been no formal recall.
First, we review the problem to determine if there is a health risk involved. If it's concluded there may be a health risk, we remove the product from our store shelves. We then alert the manufacturer that the product has been removed and ask for further information as it comes available. We also post signs in our stores to notify our customers of the alert, and post an alert on our website.
We implement a product recall when a formal recall has been issued.
We learn about these formal recalls by receiving e-mail alerts for all new recalls, and we monitor the FDA website to ensure we're aware of anything that has been recalled. In addition, all of our vendors are told to report any problems with a product as soon as they are known.
After learning of a product recall, we immediately remove the product from our shelves. We post signs in our stores to notify our customers and we post a recall notice on our website. We then send an e-mail to all of our e-newsletter subscribers to alert them of the recall. Depending on the seriousness of the recall, we may analyze purchase records of members who have scanned their cards and directly call those who have purchased the product.