Below you'll find the criteria we use to determine when to issue a product alert or when to issue a product recall, as well as the steps we take for each to ensure your safety.
We issue a product alert when we've been notified there may be a problem with a particular product but there has been no formal recall.
First, we review the problem to determine if there is a health risk involved. If it's concluded there may be a health risk, we remove the product from our store shelves. We then alert the manufacturer that the product has been removed and ask for further information as it comes available. We also post signs in our stores to notify our customers of the alert, and post an alert on our website.
We implement a product recall when a formal recall has been issued.
We learn about these formal recalls by receiving e-mail alerts for all new recalls, and we monitor the FDA website to ensure we're aware of anything that has been recalled. In addition, all of our vendors are told to report any problems with a product as soon as they are known.
After learning of a product recall, we immediately remove the product from our shelves. We post signs in our stores to notify our customers and we post a recall notice on our website. We then send an e-mail to all of our e-newsletter subscribers to alert them of the recall. Depending on the seriousness of the recall, we may analyze purchase records of members who have scanned their cards and directly call those who have purchased the product.